Complimentary ribboning on every order · Pan-India delivery · Same-day dispatch in select cities
Creative Kreation
Shipping & Return Policy
Here's what happens from the moment you check out to the moment your order arrives — and what your options are if it doesn't go to plan.
- 1
Order placed
Paid in full via net banking, card, or UPI before we begin processing.
- 2
Processing
6–8 working days. Saturdays, Sundays, and public holidays don't count toward this window.
- 3
Dispatched
Handed to our courier partner from our warehouse in Delhi, India.
- 4
First delivery attempt
The courier delivers to the address you gave us at checkout.
- 5
Second delivery attempt
If the first attempt fails, one more attempt is made.
- 6
Two possible outcomes
Delivered
Your order reaches you. Done.
Returned to us
Both attempts failed. The package comes back to us — this isn't eligible for a refund.
Order processing & delivery
All orders are processed and shipped from our warehouse in Delhi, India, to the shipping address you provide at checkout. Double-check your address, PIN code, and mobile number before placing your order — incomplete or incorrect details are the most common cause of delivery delays.
When we can't offer a refund
A few situations fall outside what we can make right:
- Wrong address
- The shipping address you gave us was incorrect or incomplete.
- Two missed attempts
- Both delivery attempts were unsuccessful.
- Refused package
- The recipient refused to accept the package.
Payment methods
All orders must be paid in full before shipment. We accept:
Net bankingCredit cardsDebit cardsUPI
Returns & exchanges
We take great care to ensure every order reaches you in perfect condition and matches our quality standards. If your product arrives exactly as ordered and undamaged, we won't be able to accept a return or exchange for it.
Not eligible
Product delivered in perfect condition, matching your order.
Eligible for replacement
- The product doesn't match your order confirmation.
- The product was genuinely damaged in transit.
We don't offer monetary refunds — ever.
Every eligible request is resolved through a product replacement, not a refund.
Requesting a replacement
If you receive an incorrect or damaged product, here's what to do:
- 01
Email developer@creativekreation.in within 24 hours of delivery.
- 02Include your order number, date of purchase, delivery address, and clear photographs of the incorrect or damaged product.
- 03
We'll review it and respond within 48 working hours.
As every case is different, Creative Kreation reserves the right to review each request individually and provide an appropriate resolution at its sole discretion.